Smart airport solutions

The passenger journey is a vital process that links travellers with airports and airlines, from booking to arrival at the destination. Digital transformation is moving the journey from a ‘connected’ passenger experience to a ‘smart’ experience to satisfy new expectations at each step along the way.

Alcatel-Lucent Enterprise provides the ATI sector with the smart airport solutions to connect their subsystems, comprised of IT networks, voice communications, cloud solutions, and professional services, from design to implementation. In addition, innovative indoor geolocation technology, IoT communications, and cloud workflow, support new interactions between people and business processes.

Moving from a connected to a smart airport

• Exceed passenger expectations for problem-free journey
• Optimise operational efficiency and adhere to schedules
• Proactively protect passengers, staff, and assets with increased safety and security

Powering safer, friendlier airports

Passengers value independence throughout their journey, especially if it means less wait time. Digital transformation takes the passenger journey to new heights and satisfies new expectations at each step. Rainbow CPaaS and Location-based Services can be integrated into the airport’s mobile application to allow passengers to access information and services. This includes boarding gates, booking flights, points of interest, and requests for real-time assistance from airport or airline staff, using voice or video calls.

Optimising daily operations is about improving decision-making processes, enhancing maintenance procedures, and adhering to schedules. Coordination and collaboration between stakeholders are key to ensure quick recovery when operations are interrupted – without breaking the budget. IoT adoption, a smart Operation Control Center, asset tracking, and integrating communications into business processes are fundamental for success. For example, flight managers, crew members, and other stakeholders can collaborate and share real-time information regarding the progress of the required tasks to allow flights to depart on-time.

Increasing safety and security will be always the top priority for ATI operators. Rainbow CPaaS, together with a network infrastructure to support an IoT ecosystem, provide a unique solution to collect information from devices. Communicating and collaborating with the right stakeholders enables quick incident resolution that can affect the safety and security of passengers and staff. For example, a group chat room for the security team lets them notify members of any incidents which allows them to quickly coordinate actions. Additionally, passengers can be engaged as active participants in the security process, using CPaaS services integrated into airport/airlines application to identify suspicious activities.