Microsoft Teams integration

With the growing number of collaboration solutions, businesses want to be able to move quickly between solutions. These rapid changes challenge companies from a deployment perspective as well as employees who must learn new tools and interfaces within minutes.

The easy-to-implement desktop client integration facilitates adoption, reduces the learning curve for new services, and provides a friendly user experience. Telephony integration ensures organisations get the best of both worlds with business applications and superior phone quality. Businesses can also optimise IT operations and improve total cost of ownership with this cloud-based solution.

Highlights

All-in-one: only one platform required to access multiple communications services
Seamless integration with existing systems
Optimized IT operations and costs

Features

One-click calls using a computer (teleworking) with an external fixed or mobile telephone line
Voicemail notification
Consultation call, transfer, 3-way conference, call forwarding to voicemail or other line
Detailed history of phone calls
Missed call notification
PABX telephone directory search
Desktop client integration
Telephony integration
Integration of the active directory
Cloud-based solution

Benefits

Facilitates user adoption

Integration shortens the learning time, improves user comfort and reduces pressure on IT.

Automatic synchronization

Automatic synchronization of the application with the active directory allows easy management and intuitive contacts.

Costs optimization

Saves costs through Software-as-a-Service (SaaS), optimized IT operations, and improved total cost of ownership.

Supporting Documents

Datasheet

Alcatel-Lucent Rainbow telephony connector for Microsoft Te…

Alcatel-Lucent Rainbow telephony connector lets enterprises seamlessly integrate telephony features into their Microsoft Teams application

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