From connected to smart energy and utilities solutions

The energy and utilities industries supply extremely diverse essential services. Some organisations are focused on extraction, production and storing (oil, gas, electricity, water, mining, nuclear and more), while others are focused on transportation and distribution. Some are public, others are private, or a combination.

Alcatel-Lucent Enterprise helps these diverse operators accelerate their digital transformation to improve their operations efficiency, including:

• Maintaining a high level of safety and security (zero downtime)
• Decreasing environmental impact (zero carbon footprint)
• Mitigating cybersecurity threats (zero trust network)

Digital age solutions for smart energy and utilities

• Enhance safety and security
• Increase operations efficiency
• Improve customer engagement

Deploy smarter, safer and more efficient energy and utilities subsystems

Today, enhancing safety and security is the number one priority for energy and utilities operators. Mission-critical networks and communications, including industrial access switches, are vital to protecting core activities from service outages. Field worker protection solutions, Video surveillance and IoT sensors, connected to a visual notification assistant, help protect people and assets and increase responsivity in emergency situations. The zero trust network strategy helps alleviate cyberthreats and vulnerabilities.

Increasing operations efficiency is key as energy and utilities operations become more complex. Operations control centres now have rich communications (such as conferencing, chat and video) using the dispatch console and recording solutions to improve reaction and coordination. Remote visual assistance strengthens collaboration between the on-site technician and remote experts, including voice, video sessions and document sharing (such as photos and videos).

With only a small team, unified network management for Wi-Fi and LAN manages your entire solution including the industrial infrastructure, interacting with SCADA systems and other hypervisors through open APIs or O2G. Predictive maintenance platforms, using Artificial Intelligence (AI) integration, can audit configurations, collect data and inform the IT management team, helping with early issue detection, resulting in quicker remediation.

A direct, digital personalised experience improves customer engagement. Visual automated attendant personalises customers’ routing and greeting experience. Multimedia contact center enables users and agents to fully interact using voice, email and social media. Rainbow API connectors and CPaaS integrate communications into business processes and applications. 

A range of customised services are available at every step of the deployment lifecycle to accompany energy and utilities operators.

Alcatel-Lucent Enterprise solutions are green and designed from the ground up to increase efficiency and minimise impact on the environment before, during and after deployment.